Remedium Wellness × Pabau
Four clinics today. Eight tomorrow.
One record.
Physiotherapy, osteopathy, massage, sports therapy, Pilates and S&C, run across Cliniko, a self-built CRM, Stripe, Clover terminals, Mailchimp and a spreadsheet wage calculator. This document maps every requirement Ewen raised on the demo consultation with Martin on 11 August 2026 to a specific Pabau capability, and shows what changes the day Remedium Wellness consolidates onto one record.
So if there was a way of keeping everything payment in house and in one system, that would be a game changer for us, because it would mean that basically we’d export their monthly invoice directly off of your system and we wouldn’t have to submit one.
Remedium Wellness
What the clinic runs on right now.
Cliniko, plus a CRM you built yourselves
Bookings sit in Cliniko, lead handling in a self-built CRM, campaigns in Mailchimp, marketing leads routed in through Zapier. In Ewen’s words it is “all very disjointed” — and every join is a person moving data by hand.
Direct booking leaks almost everyone
One clinic was taking 350–400 enquiries a month and converting roughly eight of them through the embedded booking form. Enquiry forms plus a human callback lifted booking rate from about 10% to over 75% — but that fix costs staff time on every single lead.
Payments live outside the patient record
Cliniko doesn’t integrate with Stripe to the depth you need, so month-end invoicing becomes a job for the bookkeeper. Card takings run through Clover terminals that the clinical system never sees.
Practitioner pay reconciled on trust
Flat 50% commission is calculated in a spreadsheet wage calculator: practitioners enter their own booked appointments, then someone cross-checks the bank statement. As Ewen put it, discrepancies happen — “you never know”.
No memberships, no direct debit
You want recurring plans and direct debit for Pilates, yoga, S&C and ongoing rehab. Cliniko simply doesn’t have the capacity for it, so the recurring-revenue model stays on the whiteboard.
Marketing that doesn’t look like you
Cliniko’s built-in emails arrive unstyled, so campaigns get pushed to Mailchimp — an expensive subscription to run one campaign every two months, and another system holding a copy of your patient list.
Doubling the clinics doubles every manual handoff.
Four to eight clinics is a systems decision, not just a property one
Twelve practitioners becoming twenty-five means the spreadsheet reconciliation, the manual commission run and the copy-paste between Cliniko and the CRM all scale with you. The system has to absorb the growth, not tax it.
Booking conversion is the cheapest growth you have
You already proved the demand is there — 350–400 enquiries at one clinic. A booking journey patients trust turns that volume into appointments without adding headcount to chase enquiry forms.
Payments in one place removes the trust gap
When takings, invoices and commission all resolve from the same record, the month-end reconciliation stops being a question of who wrote down what. Practitioner invoices come out of the system, not into it.
Memberships and direct debit turn episodes into recurring revenue
Pilates, yoga, S&C and rehab programmes are naturally subscription-shaped. Native memberships with recurring billing make that revenue predictable, and make patients stickier as you open new sites.
One operating system. Built for clinics like yours.
Pabau replaces Cliniko, the self-built CRM, the Mailchimp subscription and the spreadsheet wage calculator with one system. Online booking and a branded patient portal, digital forms and consent, Echo AI treatment notes, memberships and direct debit, Stripe payments with your Clover takings recorded alongside them, commissions, timesheets, marketing automation and multi-clinic reporting all sit on the same patient record.
| What you raised | How delivers it |
|---|---|
| Four clinics today, up to eight, with 25 practitioners needing access | Multi-location calendar with per-clinic schedules, rooms and equipment bookable as resources, and role-based permissions set per practitioner and per site. |
| An embedded booking journey patients actually complete | Branded online booking and patient portal — multi-location, mobile-first, embedded in your own site, with deposits taken at the point of booking to cut no-shows. |
| Hide promotional booking links from the public form | Service-level visibility settings control which services appear on the public booking form, so promotional offers stay on the link you choose to share. |
| Memberships and direct debit for Pilates, yoga, S&C and rehab | Native memberships, packages and courses of treatment with recurring billing, sessions counting down on the client card, and balances visible to the patient. |
| Everything payment-related under one roof | Stripe processing for online payments, deposits and recurring memberships, with invoices raised in Pabau. Your existing Clover takings are recorded against the invoice as a named payment type so reporting is complete — recorded in Pabau, still settled on your own terminal. |
| Flat 50% commission calculated without a spreadsheet | Commission rules per service and per practitioner, with a per-staff commission report and timesheets & wages for hourly and overtime pay — the practitioner invoice comes out of Pabau instead of into it. |
| Cliniko’s emails replaced without a Mailchimp bill | Built-in email and SMS marketing, campaign templates in your branding, automated recall and reminders, and lead pipelines — all against the same patient list, no second subscription. |
| WhatsApp conversations that stay with the patient | Unified inbox bringing WhatsApp, Facebook and Instagram messages alongside SMS and email, as demonstrated on the call, so practitioner conversations sit on the record rather than in a shared phone. |
| Practitioners already using an external AI for treatment notes | Echo AI transcribes the consultation and drafts the treatment note inside the chart, trainable to your templates — no second AI tool, no copy-paste out of the record. |
| Your existing forms, templates and patient history | Full managed migration from Cliniko — patient records, history, your four intake forms and note templates rebuilt as digital forms, all handled by our onboarding team before go-live. |
| One view across four clinics, then eight | Reporting and dashboards filterable by location, practitioner and service, so performance across sites is one screen rather than four exports. |
Priced for 25 users and every clinic you open.
Pricing is tailored, not off the shelf — the figures published on our website are the start-up tiers only. Your proposal sets out the subscription, onboarding, training and support packages for 25 users across unlimited locations; the pricing structure link shows every package available so you can see what sits either side of it. On card fees: Martin has taken your Clover rates to our finance team to see what we can match through Stripe, and will come back to you separately. All rates are subject to change and are confirmed in the proposal.
A managed move off Cliniko, with your data intact.
Account build, four clinics, user access by role
Around 25 licences provisioned across the four sites. Practitioner, reception and management permissions set per role, and service visibility configured so promotional booking links stay off the public form.
Full Cliniko export, forms and templates rebuilt
Patients, history and appointments migrated from Cliniko by our team. Your existing intake forms and note templates rebuilt as digital, GDPR-compliant forms — “full export, full hands on deck”, as Martin put it.
Stripe, memberships, commissions and timesheets
Stripe configured for online payments, deposits and recurring memberships. Clover takings recorded as a named payment type so reporting is complete. Commission rules and timesheets set up so practitioner pay comes out of Pabau.
Training, Echo AI enabled, booking and marketing live
Team training across all four clinics, Echo AI switched on for treatment notes, online booking embedded in your site and marketing automations running. A dedicated account manager and a private Slack channel stay with you through the transition.
Two links. Everything you asked for.
The proposal sets out your scope, pricing and onboarding for 25 users across four clinics. The pricing structure shows every package available either side of it, so you can see exactly what you are choosing between.