Wellness 90210 × Pabau
One practitioner today.
A system that still fits when you add HRT.
Wellness 90210 is choosing its clinic system before the doors open on the next phase — not migrating out of one. This document takes every requirement Vlad raised with Noah across the 19 and 21 August calls — data portability, US clinical compliance, injectable traceability, transparent add-on pricing and support you can actually reach — and maps each one to a specific Pabau capability, with the commercials exactly as quoted.
Everything looks good. It would be great to try it out and see how it actually works. I believe it’s going to be a good fit.
Wellness 90210
The position you are choosing from.
A 1 September target, with the system still open
The build has to be done, the catalogue loaded and the team trained before the first booked patient — not after. That makes onboarding capacity, not feature count, the thing on the critical path.
Five NPs, ten office managers, two names
Boulevard and AestheticsPro were the only systems anyone put forward, and both demos landed flat. The shortlist was formed by who markets hardest in Los Angeles, not by what fits a physician-led clinic adding HRT.
Pricing that only totals at the very end
Configured feature by feature, the number climbs and it is never clear which capabilities are in the base tier and which are add-ons. That is exactly why this quote splits core subscription from Care Plus and Marketing Plus.
A support model that lives in a chat window
When something breaks mid-clinic, sitting in chat is not a workaround. The question raised was whether you can pick up the phone and get it resolved — and what that costs.
No services catalogue, no California-ready paperwork
Services, injection sites, pricing and consent paperwork all have to be built from your protocols. The open question was how much of that is white-glove and how much ends up on an attorney’s desk.
Traceability from vial to chart
Lot and vial numbers need to attach to the treatment note and draw down stock in the same movement, scanned rather than typed. Injectables make that a governance requirement, not a nicety.
Four things that decide this, not the demo.
Data portability is a launch decision, not an exit one
You asked what you could take with you before you asked what it costs to join. That is the right order. The answer belongs in the agreement on day one, not in a support ticket three years in.
The HRT plan sets the software requirement
Facials and IV therapy need charting and stock. Hormone therapy needs prescribing, lab results landing on the record and protocol-level documentation. Choose for the clinic you are building, not the one you open with.
Unlisted add-ons become surprises in month three
Photo storage, AI notes, video minutes, prescriptions and messaging are all metered somewhere in this market. Knowing which are unlimited under your bundle is worth more than a headline price.
You are buying a decade, not a quarter
“I just want to make sure that whatever we sign up for is gonna stay with us for a long time, for the long run.” That is a question about roadmap and terms, and both are set out below.
One clinic record. Built for physician-led aesthetics.
Calendar, patient record, clinical charting, consent, photography, stock, payments, reporting and marketing on a single record — with Care Plus and Marketing Plus on the quote as named, priced add-ons rather than hidden metering. Every claim below is matched to the Pabau Knowledge Base or our Terms of Use, and every figure to the quote in front of you.
| What you raised | How delivers it |
|---|---|
| “If I were to move to something else tomorrow, I want to take the data and go somewhere else.” | Analytics gives you unlimited custom reports plus the standard exit reports, exportable to CSV, Excel or PDF at any time — not only on the way out. Terms of Use: 30-day rolling contract, 30 days’ written notice, and a free managed export when notice is given (a managed export without notice is charged at £450 + VAT). |
| A clear definition of which metrics can be exported | Noah is sending the full exportable-metrics list in writing so it is on the record before you sign, not described on a call. |
| Support you can reach by phone when a clinic is running | Basic Support — live chat and email, 12am–9pm PT weekdays — is included at $0 on this quote. Premium phone and video support is a separate paid tier; Noah has the current rates. Your onboarding also includes a named account manager and a private Slack channel. |
| Consent and clinical paperwork for a California practice | Fully customisable medical forms, consents and e-signature on the patient record. Forms are built to your protocols during onboarding — we do not ship a state-specific legal template library, so have your attorney review the final set. |
| Before-and-after photography and AI-written notes | Care Plus: high-resolution photo management with before/after sliders, smart branded intake forms with conditional logic, and unlimited Echo AI notes and summaries. Unlimited is the point — AI is otherwise metered at 5 credits per interaction, and video at 1 credit per minute. |
| Vial and lot numbers recorded against the treatment, scanned not typed | Products and stock control with barcode scanning; product usage attaches to the treatment note and draws stock down in the same action. Noah is sending compatible scanner models. |
| Electronic prescribing when HRT starts | Prescriptions sit on the patient record with clinical safety alerts for interactions and allergies. Live today. US e-prescribing runs through our DoseSpot integration, enrolled per prescriber and available in all 50 states, at $50 per prescriber per month. One timing point for HRT: EPCS — controlled substances, which includes testosterone — is requested as part of prescriber enrolment and granted by DoseSpot after their own identity-proofing and two-factor setup. It is an approval step on their side, so build it into the HRT timeline rather than the go-live date. Prescriptions are metered at 7 credits per script sent. |
| Quest and LabCorp results landing on the patient profile | Quest: orders and results retrieved onto the patient record and opened from the client card, three-year history window — so bloods ordered against a hormone protocol come back to where the protocol lives. LabCorp: results visibility and per-row PDF preview, two-year window; LabCorp publishes no orders feed, so retrieval onto the record is Quest-only today. Both are pulled on demand from Setup › Labs rather than on a schedule, and both use your own lab portal credentials plus a small browser extension — one for whoever handles your IT. |
| Your own Stripe contract, on your own conditions | Pabau Pay is built on Stripe and you can connect your own Stripe account. Per our Terms of Use, US card-present is 3.1% + $0.25, card-not-present approximately 2.9–3.1% + $0.25, with a $1 minimum service fee; each active terminal carries 300 Pabau Credits per month. Rates change — confirm the live figures before you budget on them. |
| API access for the phone system you already run | Marketing Plus includes API access, so your existing phone platform can read and write against the same record. The monthly call allowance is in the written breakdown Noah is sending — take the number from there, not from the call. |
| Changing the build yourself once you are live | Services, pricing, injection areas, forms and permissions are all editable in-app by an admin. The Platinum Customer Success Package on this quote adds unlimited 1:1 expert setup hours for three months, including evenings and weekends, while you learn it. |
Against the names that were already in the room.
Boulevard — the strongest front desk on the list
Genuinely best-in-class booking and client experience, and their medspa bundles include forms, charting, photo mark-up, medical-director sign-off and HIPAA as standard. They publish $410 and $468 per location per month, with ePrescribe a further $45 per prescriber (joinblvd.com/pricing, checked 17 August 2026). Your Medium tier is $230.35 a month for four to five users with the clinical layer already inside it.
AestheticsPro — a real US feature peer
A true medspa EHR with e-prescribe and telemedicine, and published pricing: Pro-Plus $160 for two users with $85 per additional user, Executive $285 unlimited (accessed 10 July 2026). At four users the entry tier is out of scope, and several capabilities — e-prescribe, texting, marketing — are billed separately on top.
Zenoti — built for chains
Deep medspa clinical tooling and proven enterprise scale across 50+ countries. They publish no pricing at all: every route is “get a quote”, AI sits behind a paid tier and communications bill on consumption (zenoti.com/pricing, checked 10 July 2026). We come in under Zenoti on comparable scope, and onboard in weeks rather than the two to four months third-party guides report for them.
Everything above is dated — and our price is on the table
Rivals’ pricing moves, so every figure in this section carries the date we checked it. Ours is not behind a “request a quote” button at all — it is itemised below, discounts applied, with the metered items named. The capability table below states what each item does today, so you can hold us to all of it.
Exactly the quote, itemised.
- ·30-day rolling contract with 30 days’ written notice — no minimum term.
- ·Monthly pricing may be adjusted in line with UK RPI + 2%, capped at 8% a year; any increase above 5% carries 90 days’ notice.
- ·Annual billing carries a further discount — ask Noah for the annual version of this quote.
Ready for patients on 1 September.
Account provisioned, users and permissions set
Medium tier licences created for you and the NP, roles and permission gates set, Care Plus and Marketing Plus switched on. Full Project Management starts here, with a named account manager and a private Slack channel.
Your services, injection areas, protocols and consents
You supply the service list, pricing and treatment areas; we build the catalogue, medical forms and consents around them. Photography, before/after sliders and Echo AI templates configured at the same time.
Stripe, terminal, inventory and integrations
Your own Stripe account connected, card terminal shipped and paired, stock loaded with barcode scanning, online booking and the client portal live on the website, and API access wired to the phone system.
Training, then three months of hand-holding
Platinum Customer Success gives unlimited 1:1 setup hours for three months including evenings and weekends, and Full Project Management includes unlimited video and SMS for the first three months.
One link. One decision.
The quote itemises the core subscription, both add-ons, onboarding, training and the terminal, with every discount applied. It is valid to 31 August 2026 — which is what keeps 1 September realistic.