Blavuu × Pabau
One clinic. One retail floor.
One client ledger.
A skin clinic today, and from early next year a much larger space carrying treatments, Korean skincare retail and a café under one roof — with a tiered membership running across all of it. This document maps every requirement Leah raised on the demo with Martin B on 17 August 2026 to a specific Pabau capability, says plainly where Pabau needs a workflow rather than a switch, and sets out what Blavuu pays to open the new space on one system.
I couldn’t really find the right one because I’ve tried so many other software. But yeah, so this is quite comprehensive.
Blavuu
What the business is about to become.
A small team today, a much bigger space from next year
Right now it is Leah and a few staff. The new site is large enough to carry treatment rooms, a retail floor and a café, with the lease still under negotiation and an October target to be operating.
Three ways in, one concept
Someone not ready for a treatment can walk in, buy Korean skincare and leave. Someone else comes for the skin treatment and becomes a clinic client. The café sits in the corner so the whole thing reads as one wellness destination.
Tiers that have to span treatments and retail
Different membership levels, so a client can see what they have spent across the clinic and the retail floor, and unlock free tickets, a drink or a discount on the next treatment once they cross a threshold.
No way to see who spends and who comes back
Two questions Leah asked directly: who spends the most across clinic and retail, and who is actually repeating. Today that is a database nobody can interrogate rather than a report anyone can run.
The enquiry form talks to the website, not to a system
Leah confirmed the current form sits with the website platform. Every enquiry is therefore a message to be handled by hand, with no record of who followed up, when, or what happened next.
Several systems tried, none of them the right one
Leah has been through a number of platforms already without finding one that fits. The requirement is not another tool — it is one system that holds the clinic, the retail and the membership together.
The system goes in before the doors open, not after.
October is close, and onboarding takes 7–15 business days
The lease is still being agreed, so the date will move with it. Setup and training run 7 to 15 business days from the point the account build starts — which means starting the clock now keeps launch day about opening the doors, not learning the software.
A membership tier is only as good as the ledger under it
If treatments and retail sit in different systems, spend has to be added up by hand before anyone can be moved up a tier. On one client record the total is simply there — and the tier, the perks and the vouchers hang off it.
Priced for the clinic you are opening, not the one you have
Six users to start, with headroom to fifteen on the same monthly figure. Adding the practitioners, the retail staff and the front desk as the new site fills does not re-open the commercial conversation.
Retail stock is clinic stock — count it once
Skincare sold over the counter and product consumed in treatment come out of the same shelf. One inventory, deducting on every sale and every treatment, is the difference between knowing what you hold and guessing at it.
Every requirement from the call, answered line by line.
Bookings, deposits, point of sale, stock, memberships, marketing, clinical notes and reporting sit on one client record. Below is each thing Leah raised on 17 August against what Pabau actually does — including the three where the honest answer is “yes, but you build it as a workflow” or “confirm it at onboarding”.
| What you raised on the demo | How Pabau delivers it |
|---|---|
| Membership tiers spanning clinic and retail spend | Individual or family memberships, recurring weekly, monthly or yearly through Stripe, with an optional joining fee. Perks are yours to define — service discounts, monthly reloading credits, one-off bonuses and custom benefits — and every treatment and retail sale posts to the same client record. How to create memberships |
| Seeing what each client has spent, in total | The client card carries the financial history — appointments, product sales, packages, memberships and outstanding balance — and the sales reports break the same figures down by client, item and period, exportable to PDF or spreadsheet. |
| Automatically flagging your biggest spenders and repeat clients | Yes, but it is a workflow, not a checkbox. Pabau will not label a client “VIP” on its own. You create the labels once, then build one automation — when total spend passes your threshold, apply the label — and it runs from then on. The spend reports answer the same question on demand without any setup. Client labels |
| A monthly or birthday voucher issued to one membership tier | Automations target a segment — active members on a given tier, or clients with a birthday this month — and send the campaign that carries the voucher. Gift cards and vouchers are sold online or in clinic and the artwork is yours to upload. Automations |
| Charging a deposit — and only on the bookings you choose | Full amount, 50%, a flat rate or a custom figure, applied to online bookings only or to every booking including the ones your team makes by hand. A cancellation and no-show policy holds the card on file and charges automatically inside your notice window. Cancellation & no-show policy |
| Selling skincare to a walk-in who has no account | Point of sale takes the sale without creating a client first — tap the product, take the payment, issue the invoice. Stock deducts as it goes. Point of sale |
| Ordering from suppliers who only take an email | Build the purchase order in Pabau, add a note, and it emails the supplier with an order number. Mark it received and the stock count adjusts itself — no manual recount. Purchase orders |
| The website enquiry form feeding something real | A capture form on your site drops the enquiry straight into the leads pipeline with the enquiry detail, notes and an owner. One click converts a lead into a client, and the whole trail stays on the record. |
| Something like Zapier or Make, without the extra subscription | Workflows are built into Pabau: a trigger, conditions so you target the right people only, then branching actions — email, SMS, an assigned call task, a label, a delay — chained as far as you want. Open APIs, webhooks and Zapier remain available if you need to reach outside. |
| A booking and portal link on your own website | Buttons and widgets on your site take clients to your branded booking portal and client portal, where they register themselves, book, buy packages, gift cards and memberships, complete and sign forms, and view what they have left on a package. |
| Running the platform in Korean | Confirm this one at onboarding. Pabau supports changing the system language and is used bilingually by clinics in the UK and US, and Echo AI handles bilingual dictation. Korean specifically was not demonstrated on the call — ask the onboarding team to show it before you rely on it. Changing system language |
| An AI assistant on the clinical side | Echo AI writes the treatment note from a recorded consultation, generates the patient summary and drafts letters. AI Studio analyses a client photo and simulates an expected result for the consultation. Care Plus makes this unlimited instead of consuming credits. Echo AI |
| Campaigns to the right group, not the whole list | Broadcasts to clients, leads or patients, filtered by membership status and tier, last appointment date, last service, newsletter opt-in and more — sent now or scheduled. Google reviews sync back into Pabau with an AI-assisted reply. Google reviews |
| Staff seeing only what they should — and being paid correctly | Per-module permissions by role, so a retail assistant and a practitioner see different platforms. Commission on a fixed, tiered or per-service basis, and clock-in / clock-out timesheets for anyone paid by the hour. Staff permissions |
| One inbox for calls, email, SMS — and social | Pabau Engage brings calls, your own inbox, SMS and two-way messaging into one place against the client record. WhatsApp Business, Instagram DMs and Facebook are in the Engage channel catalogue; Martin’s steer on the call was mid-September for your account. Treat that date as one to confirm at onboarding, not a commitment. Engage channel catalogue |
| Desktop and iPad, with the same data | The web platform and the Pabau GO mobile app share one live record — before-and-after photos taken on a phone or iPad land on the client card immediately. |
| Spreading the cost of higher-value treatments | Payment plans charge a percentage or flat amount to the card on file on dates you set, and the Klarna integration offers instalments at checkout. Klarna integration |
The things worth knowing before you sign.
There is no free trial
You asked directly and the answer is no — Pabau is not offered on self-serve trial. What you get instead is a 30-day satisfaction guarantee, plus a fully configured account and training before you go live rather than an empty sandbox to work out alone.
SMS is billed separately, on credits
Reminders and two-way SMS run on Pabau credits, quoted at 9 Australian cents each on the lowest bundle — the larger the bundle, the lower the per-message rate. Email costs nothing extra, and SMS can be switched off entirely. Confirm the live bundle prices in-app before you budget: they are volume-tiered and they change.
Why the two add-ons are on your quote
On the standard subscription you get one marketing campaign a month, two automations, and workflow actions that consume credits. Marketing Plus removes those limits; Care Plus makes the AI notes, summaries, smart intake forms and before-and-after tooling unlimited. Drop both and the subscription falls to A$582 a month — and so does what you can automate.
A card terminal is included at no charge
Martin has set aside a Pabau terminal for you as a complimentary item — shipped to the clinic once you are onboarded, with only the shipping shown on the order form. In-clinic card takings then land against the same client record as the online payments rather than in a separate report.
You are not migrating, so setup is about building
There is no old database to convert. Full Project Management is therefore spent on building Blavuu: services, prices, membership tiers, forms, automations, the booking widget and the portal wired into your new website — with a dedicated account manager and a private Slack channel for the first three months.
Compare it properly — and get it in writing
If you put Pabau alongside another system, match the user count and the add-ons before you compare the monthly figure; most quotes in this market look cheaper because they cover less. Every rate here is a moving number until it is on your signed order form.
A$1,323 a month, for up to fifteen users.
Monthly A$1,323: Group plan, up to 15 users (A$582) · Marketing Plus (A$318) · Care Plus (A$423).
One-off A$1,850: Full Project Management account build (A$1,350) · Silver training (A$500).
Ongoing support is included at no charge, and the card terminal is complimentary — A$20 shipping only.
SMS credits are billed separately. Figures are in Australian dollars and reproduce the quote Martin prepared on
17 August 2026; the exact amount payable today is confirmed on your order form. Rates change — your signed
order form is the version that counts, and the agreement is governed by Pabau’s
Terms of Use.
Ready for October.
Users, services, prices and permissions
Six licences to start with headroom to fifteen. Treatments and retail products loaded with their prices and categories, staff roles set so the retail floor and the treatment rooms see what they should, and commission and timesheet rules configured for the team you hire.
The tiers, the perks and the stock
Membership levels built with their credits, discounts and custom perks, billing set to recur through Stripe. Inventory loaded, suppliers created, purchase ordering switched on, and the point of sale configured for walk-in retail alongside clinic checkout.
Booking, portal, forms and workflows
The booking widget, client portal and enquiry capture form wired into your new website by the Pabau team. Consultation and consent forms built, deposits and the no-show policy enabled, and the lead-nurture, birthday and membership-voucher automations set up once so they run themselves.
Silver training, then three months of cover
Structured training for you and the team — typically one to two hours per person — then a dedicated account manager, a private Slack channel and free revenue growth calls for the first three months. Setup and training run 7 to 15 business days end to end.
Three links. One decision.
Your proposal sets out the A$1,323 monthly subscription and the A$1,850 one-off build and training, line by line. The order form is ready to sign when you are. And if you would rather see every package side by side before you choose, the full pricing structure is there too. Martin is on the other end of any of them.