Lumi SKN Clinics × Pabau
Off your current setup.
Onto one platform.
Two doctors, two therapists, a second clinic opening in October — and a new clinical lead starting on 4 August. Today it runs on your current software plus paper forms, manual commission sheets and enquiries chased by hand. This document maps everything you raised with Martin on your demo to a specific Pabau capability, and shows what changes the day Lumi moves onto one record.
I think it’s going to be brilliant.
Lumi SKN Clinics
What Lumi runs on right now.
No CRM or booking layer underneath
Your current software covers the basics, but there’s no real CRM and no simple booking system underneath it — the pieces that win and keep clients (lead capture, online booking, follow-up) aren’t there.
Commission worked out by hand every month
Therapists are on hourly pay plus 5% commission on what they sell. Today the receptionist uploads the sales and the 5% is calculated manually — in your words, “a real pain.”
Still on paper consultation forms
Every consultation is captured on paper — “it’s a lot.” Nothing flows onto the client record, and there’s no digital consent or medical history completed before the client arrives.
No lead capture on the website
Contact forms just email the team, there’s no lead-gen on the site, and every enquiry is chased manually by the receptionist. Leads slip through the gap between website and clinic.
Memberships stuck in the pipeline
Memberships have been on the wish-list, but your current system can’t run them — so the plan was to do it manually. Recurring revenue and retention are left on the table.
Payments tied to a single account
Card payments run through one external processor. When that account was restricted, payments stopped with it — and deposits, memberships and no-show protection all hang off that single connection.
A new lead, a second clinic, and a month to get ready.
A new clinical lead starts on 4 August
You want Pabau live and running before she starts — so the platform she inherits is the new way of working, not another migration on her plate.
A second clinic opens in October
Multi-location isn’t a someday feature for you — it’s this autumn. Roles, calendars, memberships and reporting need to span both sites from day one.
Every manual step is a small leak
Manual commission sheets, paper forms and hand-chased enquiries each cost a few minutes and the occasional client. Across two clinics, those minutes compound.
Payments shouldn’t hinge on one account
Revenue that depends on a single external processor is fragile. Payments settling into your own Pabau wallet, with scheduled payouts to your bank, puts that back under your control.
One operating system. Built for clinics like yours.
Pabau replaces your current software and the paper, spreadsheets and manual follow-up around it. Online booking, a patient portal, digital forms and consent, lead capture and CRM, automated commissions and timesheets, memberships and packages, marketing automation, built-in payments and reporting all sit on one client record.
| What you raised | How delivers it |
|---|---|
| A new clinical lead managing every clinic, with a second site opening in October | Multi-location management with role-based logins and per-user permissions, so each site, doctor and therapist sees exactly what they should — on the web app and the Pabau GO mobile app. |
| Hourly pay plus 5% commission, worked out on a spreadsheet by hand | Timesheets with clock-in / clock-out and commission rules per service and package — calculated automatically and pulled into a commission report per staff member, no spreadsheet. |
| Consultations still captured on paper | Digital medical history, consent and treatment forms — completed on the patient portal before arrival, or on an iPad in-clinic via Care Pathways — stored straight onto the client record. |
| No lead capture on the website; every enquiry chased manually | Branded capture forms embed on your site and drop each enquiry into the Leads pipeline (Kanban view), with automated tasks and follow-up emails so nothing is chased from memory. Convert a lead to a client in one click. |
| Memberships your current system couldn’t run | Native memberships — individual and family, card on file, automatic recurring billing, sold online, and configurable per location as you scale. |
| Reaching clients who haven’t been in for a while | Email and SMS broadcasts plus scheduled automations target clients by last-visit date, service or provider — recall, birthdays and re-books run themselves. Unlimited advanced workflows come with the optional Marketing Plus add-on. |
| Card payments that stopped when one account was restricted | Built-in payments settle into your Pabau wallet with scheduled auto-payouts to your bank, plus deposits, cancellation / no-show protection and card-on-file — one less external account to depend on. |
| A full clinical record for injectables and skin | Electronic records with before / after photo comparison, injectable mapping by area and units, treatment notes and AI-assisted note-taking — the clinical detail your doctors need, on the same record as booking and billing. |
Transparent pricing, built to scale with you.
Your first payment is £1,414.20 — a one-off £995 onboarding plus your first month at £419.20 (Group tier, 6–15 users). The monthly subscription begins the day you go live, not before. Marketing Plus is optional at £156/month, with a 30% permanent discount if added before month-end; Care Plus isn’t needed for your on-site setup, and SMS is optional as credit bundles. The full breakdown, VAT and terms are itemised in your proposal and order form.
Live before your 4 August start.
Kick-off call and your dedicated coordinator
A short kick-off call, then a client coordinator who runs your setup end to end. We open a private Slack channel and invite everyone who needs to be there — including your marketing and sales teams.
We move your data across for you
Share your data however suits — CSV, PDF, Word — and we do the heavy lifting: import, a data-validation session and account checks. No migration work on your side.
Booking, forms, leads, commissions and payments configured
Capture forms and the booking button placed on your website, lead workflows built, commission rules and timesheets set, memberships and the Pabau wallet configured — mapped to how you actually work.
Team trained, then you go live
Online or on-site training, group or individual, plus ongoing academy guides and support. Your monthly subscription only starts the day you go live — targeted before your new clinical lead begins.
Two links. One decision.
The proposal sets out your plan, pricing and the go-live timeline. The order form gets the ball rolling so we can have you live before 4 August. Any tweak to the quote or order form — just tell Martin.