Medihub Pharmacy × Pabau
Two pharmacies. A private GP launching.
One patient record.
Two community pharmacy branches in South Wales, Angie’s aesthetics service, and a private GP practice about to open — with Cliniko underneath a job it was never built for. This document maps every requirement Emjad and Angie raised on the demo call with Noah on 13 August 2026 to a specific Pabau capability, prices it exactly as quoted, and is straight with you about the two things we are still confirming.
It’s great. It looks user friendly and nice and clear.
Medihub Pharmacy
What Medihub runs on right now.
Cliniko, plus everything Cliniko can’t do
Two pharmacy branches, an aesthetics service and a private GP about to launch. The appointment side of Cliniko works; the rest is spread across other systems. Emjad’s stated goal is one uniform platform rather than several running side by side.
Built for allied health, not private general practice
Cliniko has no electronic referral pathway, no direct prescribing route and no lab ordering inside the record. Angie also flagged that other systems pull a patient’s GP details automatically — small things that make prescribing and correspondence seamless.
Financial reporting ends up in a spreadsheet
In Emjad’s words, the financial reporting is “pretty poor” — the answer to most questions is another export pulled out into a spreadsheet, then reconciled by hand.
One clinician, several email addresses
Cliniko keys each user to an email address, so the same person working across two clinics needs a second address to be set up again. That does not scale as the GP service and aesthetics share staff.
No receptionist, so check-in has to run itself
Today an iPad in the waiting room takes a date of birth through a third-party integration and marks the patient as arrived. There is no front-of-house to click a button, and cover for holidays is not the plan.
5,000+ patients, plus forms and confirmation emails already built
Appointment types, medical forms and confirmation emails are all configured and working. Rebuilding them by hand is the single biggest objection to moving — and the reason the setup scope matters more than the licence line.
The GP launch is the deadline, not the decision.
Every workaround you build now, you unpick later
The private GP service is being stood up on a system that cannot do referrals, prescribing or lab ordering natively. Whatever process fills those gaps at launch becomes the process staff learn — and later have to unlearn.
Pharmacy, GP and aesthetics are increasingly the same patient
A patient who collects a prescription, sees the GP and books with Angie is one relationship. On separate systems they are three records, three sets of consent and no single view of value.
Reporting you can act on beats reporting you export
Eight classes of report — activities, business, financials, appointments, sales, leads, clients and medical data — answer the question in the platform instead of in a spreadsheet three days later.
With 10–11 people across two sites, admin is the real cost
Automated recall per service, forms and pre/after-care sent on booking, and self-service booking are what let a small team run three service lines without adding front-desk headcount.
One platform. Pharmacy, GP and aesthetics on one record.
Every row below is a requirement Emjad or Angie raised on the call, mapped to a capability that ships today and linked to its Knowledge Base article so you can check it yourself. Where something does not exist yet, it is not in this table — it is in the “Still being confirmed” section underneath, named.
| What you raised | How delivers it |
|---|---|
| An electronic referral system — Cliniko has none | Referral letters created and sent from the client card, with reusable templates and secure sharing. Referral letters · secure sharing. Echo AI can draft the letter from the patient’s record (Care Plus). |
| Prescribing linked into the record | Direct integrations with CloudRx and SignatureRx, plus centralised prescriptions and repeat prescriptions raised straight from the appointment. |
| Lab ordering from the appointment | Lab requests created in the client card and submitted electronically, with The Doctors Laboratory (TDL) as a direct integration and label printing. Randox is not connected — see below. |
| Insurance work for the private GP side | UK insurance billing with claims submitted and tracked through Healthcode. |
| One login for a clinician working across both branches | A single account with multiple locations: staff are assigned to locations and switch between them in the calendar — no second email address, no second password. |
| Better analytics and financial reporting | Eight report classes across activities, business, financials, appointments, sales, leads and clients, plus the Medical Data Report over the answers captured on your medical forms. New suite of reports. |
| Automated recall — six months, a year, per treatment | Recall is set per service or treatment rather than one blanket rule, so the software knows when to chase based on what the patient booked. Recall automations. |
| The right forms and pre/after-care sent automatically | Automations fire on what the patient books — GP intake for a GP appointment, aesthetics consent and aftercare for Angie’s treatments. Automations overview. |
| Keep the 5,000+ patient records, forms, appointment types and confirmation emails | Full Project Management imports patients, appointment history (past and future), forms and stock, and rebuilds your appointment types and confirmation emails — inside a 7–12 business-day window. Cliniko transfer guide · post-import checklist. |
| Card payments across both sites | Four Pabau Pay terminals are quoted, one per till position, taking Visa, Mastercard, Amex, Apple Pay and Google Pay against the patient’s record. Fees and terminal terms are set out in the Terms of Use. |
| A patient-facing portal | Patients log in to see lab results, documents, forms, packages and payments, and to confirm or cancel appointments. Client portal. |
| Open API for the tools you already use | Documented REST API, webhooks and workflows. API documentation — this is also the route to a self check-in tablet, see below. |
| AI in the clinical workflow, not beside it | Dictate the consultation and Echo AI writes the note; it also drafts letters and summaries from the record. Included in the Care Plus add-on quoted. Echo AI letter agent · AI transcription. |
| Work from the shop floor, not just a desk | Pabau GO on iPhone and iPad covers the calendar, client cards, notes, products and payments away from a workstation. Pabau GO guide. |
Three things we owe you an answer on.
Patient self check-in
Not in the product today — and we are not going to pretend otherwise. You check patients in from a waiting-room iPad on a date of birth. Pabau does not ship that today; what exists is front-desk appointment statuses (waiting → arrived), self-registration on a tablet for walk-ins via Pabau GO, and the client portal plus open API as the route to a true self check-in. Noah is confirming internally whether it is on the roadmap. No date is being promised here.
Randox lab integration
TDL is the only direct lab integration. TDL is connected end to end. Randox was planned and is not live. It would be API-level work rather than a setting to switch on, and Noah is confirming where it actually sits before anyone builds a plan around it.
References and a sandbox
Private GP and community pharmacy references, plus early access. Noah is pulling together references you can look at — private GP practices and community pharmacies already on Pabau. Separately, your whole team can have free access to High Hopes, our AI demo account, to click around and ask questions before any training is booked.
Exactly as quoted. Monthly rolling. 30-day notice.
Monthly: Group tier, 6–15 users across 2 locations £434 (from £620, 30% off) ·
Marketing Plus £78 (from £156, 50% off) · Care Plus £104 (from £208, 50% off) · Basic Support included — £616 / month.
One-off: Full Project Management £1,243.50 (from £2,487, 50% off) ·
Platinum Customer Success £687.50 (from £1,375, 50% off) · 4 × card terminals £358 (from £716, 50% off) ·
shipping £20 — £2,309.
Monthly billing is a 30-day rolling contract with 30 days’ written notice to cancel. First-time customers have a
30-day satisfaction guarantee on subscription fees from the date login access is granted; setup, training and data-migration
fees are non-refundable. Monthly fees may be adjusted annually in line with UK RPI plus 2%, capped at 8% a year, with 90 days’
notice on any rise above 5%. All figures are exclusive of VAT and are taken from the quote dated 13 August 2026, valid to 31 August 2026 —
the Terms of Use govern in full.
Built for you, not handed over as an empty account.
Account, both branches, users and permissions
One account with two locations. Users created once and assigned to the sites they work at, with role-based permissions so marketing does not see invoicing and reception does not see wages. Services built per location with their own pricing and durations.
Cliniko import, medical forms and confirmation emails rebuilt
Patient records, appointment history (past and future, so recalls land correctly), forms and stock imported from whatever you can export — spreadsheets, CSVs, PDFs. Appointment types, medical forms and confirmation emails rebuilt rather than started from scratch. Hard window: 7–12 business days.
Recall, automations, prescribing, labs and payments
Recall set per service. Pre-care, aftercare and the right consent form firing on what the patient books. CloudRx / SignatureRx and TDL connected. Four terminals paired, online booking wired to the website with your deposit and cancellation policy.
Training, then two weeks of account management
Online or on-site training for the whole team — the quoted Platinum package is unlimited 1-to-1 hours, including evenings and weekends. Go-live is followed by two weeks of account-manager support and a private Slack channel. High Hopes is available free before training so staff arrive already familiar.
One link. Everything in it.
The quote sets out every line item, the discounts applied and what is due on signing — £616 a month plus £2,309 of one-off setup and hardware, ex VAT. It is open until 31 August 2026. Anything in the “still being confirmed” section comes back to you in writing before you commit. Annual rate held the day it’s signed.