PerfeQTion Imaging × Pabau
Pretty isn’t the same as
functional.
Practice Better has run PerfeQTion Imaging for three to four years — through the shift from functional medicine into FDA-cleared QT imaging. This document maps every requirement Stephanie raised on the demo with Martin on 13 August 2026 to a specific Pabau capability, and shows what changes once the whole patient journey sits on one record — ahead of the additional locations opening in the coming months.
It looks like it would solve a lot of problems. And it just feels more intuitive to use than Practice Better.
PerfeQTion Imaging
What the clinic works around right now.
Software you have outgrown
Three to four years on Practice Better, from the functional-medicine days into FDA-cleared QT imaging. In Stephanie’s words it is aesthetically very pretty, but it doesn’t have the functionality the imaging side of the business now needs.
Patients can’t get into their own accounts
The team fields a steady stream of “I can’t activate my account” and “I’m having trouble finding this”. Every one of those is a member of staff doing software support instead of patient care.
Automated emails land in spam
Practice Better’s automated emails tend to go to spam, and the patient then has to find a link and download an app before they can do anything. The journey breaks before the scan is even confirmed.
Duplicate accounts are a nightmare
When a patient ends up with two Practice Better accounts, untangling it is manual and slow — and it happens often enough that it came up unprompted on the call.
Website enquiries leave the system
Enquiries from perfeqtionimaging.com land in an inbox rather than a tracked pipeline, so there is no single place showing who asked, what they asked about, and what happened next.
Expansion is already on the calendar
Additional locations are planned within the next few months, and multi-location was named on the call as a limitation of the current setup. That makes this a decision to take before the second site opens, not after.
Every new location multiplies the workaround.
In screening, the patient experience is the product
A woman choosing radiation-free imaging has already made a considered decision. A failed activation, a reminder in a spam folder or a duplicate account is the moment she disengages — often before she has met anyone at the clinic.
Two sites means twice the manual work
Whatever the team absorbs by hand today gets absorbed twice at two locations and three times at three. Consolidating before expansion is materially cheaper than migrating mid-rollout.
Higher-ticket scans need payment flexibility
Payment in full at the point of booking is your model. Klarna lets a patient spread a larger scan or package while the clinic still receives the full amount up front — protecting conversion and cash flow at the same time.
Recall only works from a single record
Imaging is a repeat relationship — annual scans, follow-ups, programmes. Automated recall and segmented campaigns only fire reliably when leads, patients, bookings and outcomes live on the same record.
One operating system. Built around the patient journey.
Pabau replaces Practice Better with one record that carries the whole journey — from the enquiry on perfeqtionimaging.com through to the scan, the notes, the follow-up and the recall. Lead capture, online booking with full payment or Klarna, a browser-based client portal, intake forms, charting, telemedicine, classes, retail, marketing automation, reviews and reporting all sit in one place, across every location you open.
| What you raised | How delivers it |
|---|---|
| Patients who can’t activate an account, or end up with two | A browser-based client portal — no app to download. Pabau will not create a second account on the same email address, and spots the match so a lead can be merged into the existing patient record. |
| Website enquiries tracked properly, not sitting in an inbox | Your enquiry form feeds the Leads pipeline directly. Move leads through stages, message them from the record, then convert to a patient and book in one step. |
| Payment in full taken at the point of booking | Online booking through Stripe: pay in full, deposit, card on file, or a cancellation policy — configured per service, so scans and consultations can behave differently. |
| Klarna for higher-ticket scans and packages | Klarna sits alongside card, Apple Pay and Google Pay at Stripe checkout. The patient spreads the cost; the clinic receives the full amount up front. |
| Additional locations opening in the coming months | Multi-location management: per-location calendars, staff, availability and permissions, with reporting filterable by location and by practitioner. |
| Online classes, programmes and virtual consultations | Group services run as classes with online booking. Virtual consultations run natively in Pabau, end-to-end encrypted, with the notes written in the same screen. |
| Intake forms and questionnaires completed before arrival | Custom forms with sections, conditional logic and signature capture, sent automatically with the booking confirmation, plus pre- and after-care instructions. |
| Imaging documentation and follow-up in the clinical record | Charting with photos, measurements, documents, letters and lab results on the patient card, plus an AI patient summary that suggests the next steps for that patient. |
| Recall and campaigns without another marketing tool | Marketing Plus: unlimited segmented email campaigns and automations — recall by service and time since last visit, birthdays, welcome sequences, unpaid-invoice chasers. |
| Retail — test kits and the founder’s book | Held as retail stock and upsold at checkout through the POS, with stock levels and product revenue in the same reports as everything else. |
| Reviews that reinforce a screening decision | Feedback requests fire automatically after checkout; strong ratings are routed to your Google Business profile, and you can reply to Google reviews from inside Pabau. |
| Two-way messaging with patients | Pabau Engage brings SMS, fax and calls into the platform. Two-way email is included at no cost; SMS is carried by Twilio and billed from $0.09 per message. |
One thing Pabau does not do: multi-party group chat — a single thread containing two patients and three practitioners. One-to-one messaging, notes on the patient record and internal staff notes all work; a shared group conversation does not. Worth stating plainly rather than discovering it in month two.
Transparent pricing. Discounts locked as you scale.
- Group tier — 6–15 users, unlimited clients$386.00
- Marketing Plus $264 −50%$132.00
- Care Plus $331 −50%$165.50
- Customer supportIncluded
- Total per month$683.50
- Full Project Management onboarding$1,250.00
- Card terminal $230 −100%$0.00
- Shipping$20.00
- Total one-off$1,270.00
Every discount on this page is locked to your account permanently. The 50% off Marketing Plus and Care Plus and the waived card terminal are not an introductory rate — they carry with you as you add users and open new locations. Grow with us and the discount grows with you.
Figures in USD, exclusive of any local sales tax, and reproduced from quote 20260813-211637836 (valid to 31 August 2026). Monthly plans carry 30 days’ written notice, and new customers have a 30-day satisfaction guarantee. Subscription fees remain subject to the standard annual adjustment in the Terms of Use (UK RPI + 2%, capped at 8%). SMS is billed separately from $0.09 per message via Twilio; carrier rates can change. Two-way email is included at no cost.
From Practice Better to Pabau, project-managed end to end.
Account build, services, users and permissions
Licences provisioned for your confirmed user count. Scan types, consultations, classes, pricing, availability and staff permissions configured — structured so a second location drops in later without a rebuild.
Practice Better data imported, forms rebuilt
Patient records, history, documents and stock imported, with a data-export plan agreed as part of the migration. Intake forms and questionnaires rebuilt in Pabau with signature capture.
Online booking and lead capture live on your site
Our team sets up the booking portal and the enquiry form on perfeqtionimaging.com, branded to match the site — no IT resource needed from you. Stripe connected for payment in full, Klarna, deposits and card on file. Terminal shipped.
Training, automations tested, handover
Up to four hours of 1-1 expert setup and training, evenings and weekends available. Recall and campaign automations built and tested with you before go-live, then two weeks of account-manager support and a private Slack channel. Unlimited video and SMS for the first three months.
Two links. One decision.
The proposal sets out the full scope, the pricing and the rollout plan. The order form locks it in — with every discount on this page held permanently as you grow and scale with us.