RDA Autism & ADHD Practice × Pabau
Eight clinicians today. Seventy on the roadmap.
One system for both.
Two clinic locations plus online assessments, ADHD prescribing, and an NHS pathway ahead — run today across Semble, a separate booking tool bolted to the website, and an email inbox. This document maps every requirement Ashik raised on the demo with Martin on 11 August 2026 to a specific Pabau capability, and sets out what the numbers look like as the team grows from eight users to seventy.
So far the software and everything looks brilliant. I mean it will meet the requirements what we’re looking for.
RDA Autism & ADHD Practice
What the practice runs on right now.
Semble plus a separate booking tool
Client management sits in Semble, while a separate booking product is embedded in the website. Everything after the booking — allocating the practitioner, chasing documents, writing up the assessment — is stitched together by the admin team.
New enquiries land in an email inbox
The website contact form emails the practice. A medical or admin secretary answers it, then points the enquirer back to the website to book. Nothing is held as a lead, so nothing is followed up systematically or measured.
GP letters and mid-assessment forms chased by hand
Patients are required to supply GP letters, and an assessment in progress often needs one more form. Today that is an email chain rather than a request the patient can see, complete and sign in one place.
Assessment paperwork written up manually
Autism and ADHD assessments carry heavy documentation. Dictation and note templating sit outside the client record, so clinicians retype and reformat what they have already said.
Card fees on transactions from £50 to £4,250
Assessments and prescriptions are paid by card, from around £50 for a prescription to roughly £4,250 for a combined assessment. The current provider white-labels Stripe, and the margin taken is not visible.
Practitioners waiting on IT cover
The clinical team are experts in their field, not in software, and there is no in-house IT cover around the clock. When someone gets stuck mid-assessment or mid-training, they need a person to call.
Every new practitioner widens the gap.
The NHS pathway turns headcount into a step change
Eight users today, thirteen within a month or two, twenty to thirty within five months, and forty to seventy inside a year to eighteen months. A system chosen for eight has to still fit at seventy without another migration.
Two locations plus online is one calendar problem, not three
Onsite assessments at either site and remote consultations need to sit on the same calendar, with the same forms and the same record — otherwise every new practitioner adds another place to look.
In a CQC-regulated practice, every handoff is a risk
Consent, GP letters, screening answers, assessment forms and prescribing notes belong on one auditable record. Email chains and a second booking system are where evidence goes missing.
Transaction cost compounds faster than subscription cost
At £50 to £4,250 a transaction, a few basis points on card processing outweighs the software line long before you reach seventy users. It is worth settling in writing before you sign, not after.
One operating system. Built for clinics like yours.
Pabau replaces Semble and the separate booking tool with a single clinical operating system: enquiry capture, online booking with deposits, a two-factor secure client portal, assessment forms with conditional logic, AI-assisted clinical notes, telemedicine, payments, reporting and role-based access — all on one client record, across both locations and online.
| What you raised | How delivers it |
|---|---|
| Enquiries arriving by email and worked manually by secretaries | Website enquiry forms feed the Leads pipeline: the enquiry becomes a record with an owner, stages, a Kanban view and follow-up activities, then converts to a client without re-keying. |
| Clients book and pay online, then are allocated to a practitioner | Online booking with deposits or full payment. The client picks the location first, and a “no preference” option lets your team assign the practitioner afterwards, exactly as you work today. |
| Mandatory questions and screening before a booking completes | Capture forms with conditional logic — an answer can gate the next step or redirect the enquirer — so screening happens before the slot is taken. |
| A secure client portal for GP letters and documents | Client portal secured with two-factor authentication. Patients upload documents against the appointment or their record, and you choose exactly which sections the portal exposes. |
| An additional form partway through an assessment, with the patient notified | Add a form to the appointment or the client card as a request. It appears in the portal for the patient to complete, and they are notified that something is waiting. |
| Autism and ADHD assessment documentation | Medical forms and EMR templates built around your own questionnaires during onboarding, with reusable sections and scored scales. You can create and edit forms yourself afterwards — it is your account. |
| AI clinical documentation, measured against Heidi | Echo AI transcribes and dictates straight into treatment notes, pulls the patient summary from the EMR and suggests next steps. Trainable to your templates, unlimited use, included with Care Plus. |
| Online consultations without a third-party tool | Telemedicine built in and launched from the calendar, end-to-end encrypted, with no cap on practitioners or session length. Included with Care Plus. |
| Admin and medical secretaries need access without seeing everything | Role-based staff permissions per module. Every login counts as a user at the same rate; what each person can see and do is set by their role. |
| Migrating everything off Semble | You export from Semble (CSV or PDF — client records, appointment history, documents). We run a data-validation session with you, then import. Seven to fifteen business days from receiving the data. |
| Integrating Pabau into the website | Our team embeds the online booking portal, enquiry capture form and widgets on your site, or hands your IT team the code and the open API. Included in the onboarding package, not charged as an extra. |
| Support your practitioners can actually phone | Live chat, email, phone and WhatsApp with extended cover — GMT 07:00–04:00 weekdays and 08:00–00:00 at weekends — plus a named account manager and a private Slack channel with the Pabau team. |
| Security and compliance evidence for a CQC-regulated practice | UK and EU GDPR, registered with the ICO under reference ZA478121. Two-factor authentication on the portal, data processing agreement and security documentation available at trust.pabau.com. ISO/IEC 27001:2022 is held by our colocation provider. |
Priced per user. Cheaper as you grow.
All figures exclude VAT. Unlimited clients and both locations are included, and support is included at no charge. Account setup, data migration and training under Full Project Management is a one-off £995, discounted to £597 on this proposal. Care Plus — telemedicine, unlimited Echo AI, conditional-logic forms — is £208 a month, discounted to £104. Month to month with no commitment, 30 days’ written notice to cancel. First-time customers have a 30-day satisfaction guarantee on the subscription from the date of payment; setup, training, onboarding and migration fees are excluded and qualifying conditions apply, as set out in the Terms of Use. Card processing: 1.35% + £0.20 on UK card-present terminal transactions and approximately 2.9%–3.1% + £0.20 online, unless a bespoke rate is stated on your order form — Martin is benchmarking your current Stripe fees for exactly that. Scheme and interchange costs fluctuate, so payment rates are indicative and subject to variation.
Live within 7 to 15 business days of sign-off.
Client coordinator assigned, private Slack channel opened
Your onboarding portal is created, everyone who needs access is invited to a private Slack channel with the Pabau team, and a short kick-off call sets the plan and confirms exactly what data we need from Semble.
Semble export validated and imported
Client records, appointment history and documents come across as CSV or PDF. We run a data-validation session with you before anything is loaded, then import into your account. Seven to fifteen business days from receiving the data.
Assessment forms, client portal and online booking configured
Your questionnaires built as medical forms with conditional logic, portal permissions set, services, deposits and cancellation policy configured for both locations and online, and staff roles defined for practitioners, admin and medical secretaries.
Website integration, training, then access
We embed the booking portal and enquiry capture form on your site, or hand the code to your IT team. Training runs for whoever you invite, including your web team, and your account goes live. Account-manager support for two weeks, Slack channel for three months.
Two links. One decision.
The proposal sets out the full scope, the per-user rates and the discounts applied. The order form locks it in and starts the seven to fifteen business day onboarding clock.